Returns are accepted at our North Carolina warehouse ONLY. All returns must be shipped prepaid and be made within 30 days of purchase. Collect shipments will be refused and returned. To return a product, a Return Authorization Form can be download from our company website, www.ofminc.com/forms.asp or you can call 800-520-7471 and request a Return Authorization Form from your customer service representative. The Return Authorization form can be sent to your customer service representative or you can email the form to firstname.lastname@example.org. You will also be issued a Return Authorization number. This number will ALWAYS have the prefix ”RA”. Merchandise returned without the RA number will be refused by OFM. Return Authorization numbers are only valid for 30 days. OFM reserves the right to inspect all returns and determine applicable restocking and/or reboxing fees. A missing item or damaged product fee may be assessed if a returned product is missing the original box, packaging materials, contents, accessories, assembly instructions or is not in ”like new” condition. A minimum fee of 25% will apply for re-stocking only. All warranty parts are available for replacement at NO charge and are shipped via ground service. If upgraded service is required, the customer will be billed the difference in freight. Our freight carriers, including UPS/Fed Ex, reserve the right to institute fuel surcharges on some or all shipments, without prior notice.