Before returning any product to OFM you must obtain a return merchandise authorization (RMA) number. The preferred method to obtain this authorization is to login to your OFM account and use our Online RMA feature. The online process is paperless and by far the most efficient way to process your returns. We still accept requests via fax and email as well. To process returns using this method, please download our Return Authorization Form and either email it to firstname.lastname@example.org or fax it to 919-362-4765. The Return Authorization Number will always have the prefix "CQ." Merchandise returned without the CQ number written on the outside of the carton will be refused by OFM.
Returns are accepted at OFM’s North Carolina warehouse ONLY and must be shipped prepaid. No collect shipments will be accepted. Returns for credit must be made within 30 days of the day merchandise was received by customer. Return Authorizations are valid for 30 days from the date of issue.
All returns must be shipped in the original OFM carton and are subject to inspection to ensure that all components are included and the product is resalable. If a customer does not have original cartons, OFM will provide them and will bill for the packaging materials and the freight to get it there.
OFM reserves the right to inspect all returns and determine applicable restocking and/or re-boxing fees, if any. A minimum fee of 25 percent will apply for re-boxing and/or re-stocking only. Additional fees may be assessed for missing or damaged part(s) or for any product returned in a not like new condition. Special or custom orders are not returnable.
All warranty parts are available for replacement at no charge and are shipped via UPS ground service. If upgraded service is required, the customer will be billed the difference in freight. Our freight carriers, including UPS, reserve the right to institute fuel surcharges on some or all shipments, without prior notice.