Terms and Conditions
http://www.ofminc.com/orderinginfo.asp#warranty
Ordering Information ALL ORDERS MUST BE IN WRITING. Please fax orders to 919-362-4765. Please clearly specify purchase order number, complete model number(s), color, quantities, accessories, and special instructions. Purchaser assumes responsibility to supply correct information when placing order. Prices and specifications subject to change. OFM is not responsible for errors in this price list. Inventory is subject to change without notice. For up-to-date information please call before placing order.
Shipping & Handling Policy All orders are FOB Holly Springs, NC 27540 or Phoenix, AZ 85043. Freight charges for freight shipped via UPS or OFM’s choice of carrier will be prepaid and added to your invoice. Freight charges for customer requested carriers will be billed by the carrier directly to the customer. Concealed damage must be reported within 10 days of receipt of goods. Any visual shortages or damages must be noted at the time of delivery. All orders shipped to APO or FPO locations will incur an additional $15 handling charge per box. A carton breakage fee of $25 will apply unless items are purchased with the specified order multiple.
Freight Damage Policy OFM, Inc. will initiate all freight claims unless freight charges were billed directly to OFM’s customer or the end user. DAMAGES MUST BE FILED WITHIN 10 DAYS OF RECEIPT OF GOODS AND SHORTAGES MUST BE NOTED IMMEDIATELY UPON RECEIPT OF GOODS. It is the responsibility of the receiver to count the number of received goods before signing. Call 800-520-7471 and a customer service representative will process your claim.
UPS Shipments When using UPS, the freight charges are subject to all of UPS’s published rates, fees, charges, and rules, such as but not limited to: Undeliverable Shipments, Returned Shipments, Residential Delivery charges, Address correction charges, fuel surcharges, etc. Any additional charges OFM receives from UPS resulting from conditions not within OFM’s control will be billed back to the customer whether the original shipment was prepaid by OFM or sent 3rd party.
Payment Terms OFM relies on D&B credit reports for establishing new accounts on open credit terms. Open account terms are 1%10, net 30 days from invoice date. If open account terms are not granted, OFM will accept prepayment with Visa, MasterCard, AMEX or check.
Returns Policy Returns are accepted at the OFM North Carolina warehouse ONLY. All returns must be shipped prepaid and must be made within 60 days from the day merchandise was received by customer. Return Authorizations are valid for 30 days from date of issue. No collect shipments will be accepted.
Before returning any product to OFM you must complete a Return Authorization Form and email it to returns@ofminc.com or call 800-520-7471 and request a Return Authorization Form and obtain a RETURN AUTHORIZATION NUMBER. You can fax the RA Form to 919-362-4765. The Return Authorization Number will always have the prefix "CQ." Merchandise returned without the CQ number written on the outside of the carton will be refused by OFM.
All returns must be shipped in the original OFM carton and are subject to inspection to ensure that all components are included and product is resalable. If customer does not have original cartons, OFM will provide them and will bill for the packaging materials and the freight to get it there.
OFM reserves the right to inspect all returns and determine applicable restocking and/or re-boxing fees, if any. A minimum fee of 25% will apply for re-boxing and/or re-stocking only. Additional fees may be assessed for missing or damaged part(s) or for any product returned in a not like new condition. Special or Custom Orders are not returnable.
All warranty parts are available for replacement at no charge and are shipped via UPS ground service. If upgraded service is required, the customer will be billed the difference in freight. Our freight carriers, including UPS, reserve the right to institute fuel surcharges on some or all shipments, without prior notice.
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